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Open Position
Customer Success Manager
Customer Success
Remote
Full-time
Ensure our clients achieve extraordinary results and become raving fans of our platform.
Responsibilities
- Manage relationships with key client accounts
- Drive customer onboarding and adoption processes
- Monitor customer health metrics and identify expansion opportunities
- Provide strategic guidance to help clients achieve their goals
- Collaborate with sales and product teams on customer feedback
- Develop and deliver customer success programs
Requirements
- 3+ years of experience in customer success or account management
- Experience with SaaS platforms and subscription business models
- Strong relationship building and communication skills
- Analytical mindset with ability to interpret customer data
- Problem-solving skills and customer-centric approach
- Bachelor's degree in Business or related field
Benefits
- Competitive compensation package
- Comprehensive health, dental, and vision insurance
- Flexible remote work policy
- Professional development budget
- Equity participation
- Unlimited PTO