Setting Up Your First Automation Sequence
Creating Effective Automation Sequences
Automation sequences are the backbone of efficient lead nurturing. This guide will walk you through creating your first sequence that converts leads into customers.
What is an Automation Sequence?
An automation sequence is a series of pre-planned communications (emails, SMS, etc.) that are automatically sent to leads based on specific triggers and timing. Effective sequences deliver the right content at the right time, moving prospects through your sales funnel.
Step 1: Define Your Sequence Goal
Every sequence should have a clear objective:
- Welcome and onboard new leads
- Nurture leads with educational content
- Re-engage inactive leads
- Convert leads to customers
- Upsell or cross-sell existing customers
Step 2: Map Your Customer Journey
Before building your sequence, map out the ideal path for your leads:
- Identify key touchpoints and decision moments
- Determine what information is needed at each stage
- Plan content that addresses common objections
- Set ideal timeframes between communications
Step 3: Set Up Trigger Events
Determine what actions will initiate your sequence:
- Form submission (lead magnet download, contact request)
- Website behavior (visited pricing page, viewed product demo)
- Email engagement (opened email, clicked specific link)
- Purchase activity (completed or abandoned purchase)
- Time-based triggers (days since last engagement)
Step 4: Create Your Content
Develop the content for each step in your sequence:
- Write compelling subject lines that drive opens
- Craft message content that delivers value
- Include clear, action-oriented CTAs
- Personalize content using lead data
- Ensure mobile-friendly formatting
Step 5: Set Timing and Conditions
Determine when each message will be sent:
- Immediate responses for high-intent actions
- Appropriate delays between messages (typically 2-5 days)
- Optimal send times based on audience behavior
- Conditional logic (if/then rules) for personalized paths
Step 6: Implement Exit Conditions
Define when leads should exit the sequence:
- Completed desired action (made purchase, scheduled demo)
- Reached end of sequence
- Unsubscribed or marked as spam
- Qualified for a different sequence
Step 7: Test and Launch
Before activating your sequence:
- Send test messages to yourself and colleagues
- Check all links and tracking parameters
- Verify personalization tags are working correctly
- Confirm conditional logic functions as expected
- Test on multiple devices and email clients
Step 8: Monitor and Optimize
Once your sequence is live, track these key metrics:
- Open rates and click-through rates
- Conversion rates at each step
- Overall sequence completion rate
- Time to conversion
- Unsubscribe and complaint rates